Free shipping within Malaysia for orders of RM300 and above!

Shipping & Returns

Shipping

Orders are typically processed within 1-3 business days. The delivery time depends on the courier company and can vary between 3 to 10 business days of the order being processed.

Our standard domestic shipping rates for orders below RM300 is a flat fee of RM10 for West Malaysia and RM15 for East Malaysia. For purchases over RM300 delivery is free.

We presently do not ship outside of Malaysia. If you wish to ship to outside of Malaysia please drop us an email at hello@patchestoys.com

 

Packaging

We try to pack our toys with materials that have the least environmental impact, and typically use upwards recycled material. We also try to involve as little plastics as possible in the shipping process, and the toys are protected within the shipping box by paper.

 

Exchanges & Returns

We inspect our toys thoroughly before carefully hand-packing them. Items damaged during delivery are not covered by our exchange and return policy. 

If there is a defect in your purchased item, you may contact us within 3 days of receiving your purchase, together with a picture of the defect, to request for an exchange or a refund. Please keep in mind that crafted wooden toys are also meant to contain inconsistencies: each one is unique.

If your exchange or refund request is approved, your purchase has to be returned at your cost within 5 business days of such approval, unused and together with its original packaging. An exchange or refund shall then be processed.

Items that are on promotion, discounts, or clearance sales are not eligible for exchange or refund.